Good morning,
we are pleased to see you in the legal documents section of our Store. This means that you are an aware Customer who cares about their consumer rights and makes conscious purchases.

We have good news: in our Store, we care not only about the quality of products and friendly service, but also about your rights during online purchases.

Remember that if you have any questions related to our policies or products offered in our online store, you can contact us. We don't leave any questions unanswered.

☎️ +48 600 160 147

✉️ kontakt@i-cc.pl

📌
AMH Sp. z o.o.
ul. Wejherowska 3/11
84-100 Puck

The version 2.0 of the terms and conditions applies from March 21, 2024.

ONLINE STORE REGULATIONS
www.i-cc.pl

1. GENERAL PROVISIONS

1.1. The Online Store is available at the address: www.i-cc.pl and its extensions.

1.2. The Online Store is operated by: AMH Sp. z o.o. with its registered office in Warsaw at ul. Zajęcza 15, 00-351 Warsaw, registered in the District Court for the capital city of Warsaw in Warsaw, XII Economic Department of the National Court Register under the KRS number: 0001032030, NIP: 5252953630, REGON: 52511993800000, BDO: 000626043.

1.3. Contact with the Online Store is possible:

1. by email: kontakt@i-cc.pl;
2. by phone: +48 600 160 147 (call center open from 9:00 - 13:00), from Monday to Friday, except public holidays);
3. using the mailing address: AMH Sp. z o.o., ul. Wejherowska 3/11, 84-100 Puck;
4. via the contact form available in the Online Store.

1.4. The above communication channels are the contact point for service recipients within the meaning of the Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the Digital Services Act and amending Directive 2000/31/EC.

1.5. The Seller establishes a contact point for state authorities, the European Union, and the Council of Digital Services for the purpose of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the Digital Services Act and amending Directive 2000/31/EC (hereinafter: DSA) at the email address: kontakt@i-cc.pl.
The language appropriate for contact is Polish and English.

1.6. Acceptance of the Regulations is voluntary but necessary to use selected functionalities of the Online Store (e.g., creating a Customer Account or making a purchase).

1.7. The Regulations are provided free of charge in the Online Store in a way that enables Users to:

1. review its content,
2. record its content by printing it out or saving it on an external medium, e.g., downloading it in PDF format,
3. review its currently valid version, as well as previous versions.

1.8. DEFINITIONS. Whenever the following terms written in capital letters are used in the Regulations, they should be understood in the meaning given below, unless the context of their use clearly indicates otherwise:

1. PROMOTIONAL CAMPAIGN - special sales terms for Products or services offered by the Seller for a specified period, from which the Customer can benefit under the conditions specified there, such as, for example, reducing the Price of a Product or Promotional Set, or reducing / waiving Shipping costs. The details of the Promotional Campaign are regulated by the Promotional Campaign Regulations, in accordance with the information provided in the Online Store. In the event of a Promotional Campaign, the provisions of the Promotional Campaign Regulations take precedence over the provisions of these Regulations.
2. CSR - Customer Service Office of the Online Store, providing information on the activities carried out by the Online Store, including the Products offered or Order processing.
3. PRICE - the gross amount in Polish zlotys (including tax) payable to the Seller for the transfer of ownership of the Product to the Customer under the Sales Agreement. The Price does not include delivery costs, unless the terms of the applicable Promotional Campaign in force at the time in the Online Store provide otherwise.
4. CUSTOMER - (1) a natural person; or acting through an authorized person (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; having full legal capacity to perform legal actions. In the event that the Customer is a natural person with limited legal capacity, he/she undertakes to obtain legally effective consent of his/her statutory representative to conclude a Service Provision Agreement/Sales Agreement and to present such consent upon each request of the Seller.
5. CONSUMER - a natural person concluding a legal transaction with the entrepreneur not directly related to his/her business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964 Civil Code.
6. CUSTOMER ACCOUNT - Electronic Service; identified by an individual name (Login) and Password provided by the Customer, a set of resources in the Seller's IT system, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and Password. The Customer logs into their Account after registering in the Online Store. The Account allows the Customer to save and store information about the Customer's address data for Product delivery, access to Order history, and other services provided by the Seller.
7. BASKET - Electronic Service provided to each Customer using the Online Store, consisting of enabling them to easily place an Order for one or more Products, occasionally entering discount codes enabling a Price reduction based on separate Promotional Campaign Regulations, displaying a summary of the Price of individual Products and all Products together (including any shipping costs). The Basket also allows for the determination and modification of order data, in particular: the quantity of Products, delivery address, invoice details, delivery method, and payment method. As part of the Basket service, the Seller may send the Customer an email about products remaining in the Basket or a failed / rejected transaction by the payment intermediary (transactional email). The Basket collects Customer's offers to conclude a Sales Agreement, i.e., within one Order, more than one offer to conclude a Sales Agreement can be submitted.
8. LOGIN - the Customer's username provided in the Store when creating a Customer Account.
9. NEWSLETTER - an Electronic Service that allows all subscribed persons to receive periodic information about the Online Store, in particular about Products, current activities, marketing campaigns, and Promotional Campaigns, to the email address provided by the User, with their explicit consent.
10. PRODUCT - a movable item available in the Online Store subject to the Sales Agreement between the Customer and the Seller, for a Price. The Product constitutes goods within the meaning of Article 2(4a) of the Act of 30 May 2014 on consumer rights.
11. ENTREPRENEUR-CONSUMER - a Customer who is a natural person entering into an agreement directly related to his/her business activity when it results from the content of this agreement that it does not have a professional character for him/her, resulting in particular from the subject of the business activity carried out, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
12. LOYALTY PROGRAM - an Online Store service available after creating a Customer Account, allowing the collection of points enabling subsequent purchase of Products at a reduced Price.
13. REGULATIONS - this document specifying, among others, the rules for concluding Sales Agreements and the rules for providing and using services provided by the Seller through the Online Store for Users and Customers. The Regulations define the rights and obligations of the User, including the Customer, and the Seller. With regard to services provided electronically, these Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services.
14. ONLINE STORE - an online sales service conducted by the Seller in Polish.
15. PRODUCT PAGE - a page in the Online Store presenting detailed information about the Product.
16. CONTENT(S) - textual, graphic, or multimedia elements (e.g., information about Products, Product photos, promotional videos, descriptions, comments) including works within the meaning of the copyright law and images of natural persons, which are posted and distributed within the Online Store by the Seller, Seller's contractors, the Customer, or any other person using the Online Store.
17. SALES AGREEMENT - a sales agreement within the meaning of the provisions of the Civil Code concerning the sale by the Seller to the Customer of the Product for a Price increased by any additional fees, including shipping costs, the terms of which are specified in particular in these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller has accepted the Order on the terms specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, Price, shipping costs, and other essential terms. Each Product is the subject of a separate Sales Agreement. As part of the functionalities of the Online Store, for objective (objectively justified) reasons, the Seller may reserve the conclusion of only one Agreement for several Products due to the direct relationship between the Products – e.g., a Promotional Set, according to the content of the Promotional Campaign Regulations.
18. SERVICE PROVISION AGREEMENT - an agreement for the provision of an Electronic Service. The agreement is concluded between the Customer and the Owner using means of distance communication on the terms specified in these Regulations.
19. ELECTRONIC SERVICE - the provision of electronic services within the meaning of the Act of 18 July 2002 on the provision of electronic services by the Seller to the Customer through the Online Store, in accordance with the Service Provision Agreement. To the extent that services are provided by entities cooperating with the Seller, appropriate provisions regarding the principles of using these services are included in the regulations concerning the provision of services by these entities.
20. USER - a natural person browsing the resources of the Online Store, without the need to create a Customer Account and make a purchase.
21. ORDER - the Customer's declaration of intent expressing a direct will to conclude a distance Sales Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Sales Agreement, and the Customer's data necessary for the possible conclusion and performance of the Sales Agreement. Each Product Order will be treated as an independent offer by the Customer to conclude a Sales Agreement (technical facilitation). During the Promotion Campaign, the Seller, as part of the functionalities of the Online Store, for objective reasons, may link the conclusion of one Sales agreement for several Products as part of a Promotional Set, due to the direct relationship between the Products. One Order may be assigned one number, and all offers will be processed simultaneously. Acceptance of the Order means the conclusion of the Sales Agreement.

2. RULES OF USING THE ONLINE STORE

2.1. The minimum technical requirements of the User's device enabling full and correct use of the Online Store:

1. devices with access to the Internet;
2. the latest version of an internet browser;
3. an active email account (email address) to create a Customer Account, subscribe to the Newsletter, or make a purchase.

2.2. The Seller does not guarantee that the use of the Online Store will be error-free and uninterrupted. The Seller reserves the right to suspend or limit access to the Online Store at any time, without prior notice to Customers. The Seller will endeavor to promptly restore the operation of the Online Store. Technical interruptions should not affect the execution of already placed Orders.

2.3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected by using links placed in the Online Store (e.g., courier companies or payment operators).

3. ELECTRONIC SERVICES IN THE ONLINE STORE

3.1. The Seller provides the following Electronic Services through the Online Store to Users, including Customers, which do not require payment of a Price:

1. maintaining a Customer Account, in case of registration;
2. enabling Customers to place Orders, conclude Sales Agreements, on the terms specified in this Regulations;
3. presenting Customers with advertising content tailored to their interests;
4. enabling Customers to use the Basket service;
5. allowing Customers to add reviews about purchased products;
6. allowing Customers to browse Content posted within the Store, including marketing content;
7. contact form;
8. Newsletter;
9. Chat.

Customer Account
3.2. Additionally, the Seller provides the following services through the Online Store to Customers who have created a Customer Account:

1. maintaining the Customer's session after logging into the Account (using a browser);
2. storing and providing the Customer with the history of Orders through the Account;
3. allowing the Customer to change their data within the Customer Account;
4. allowing the Customer to subscribe to notifications about the availability of a specific product;
5. Loyalty Program.

3.3. The use of the Account is possible after the Customer completes the following steps:

1. filling out the registration form by providing an email address and setting a password, and giving consent to the processing of personal data, accepting the provisions of this Regulations and Privacy Policy;
2. confirming the intention to create a Customer Account by activating the link in the email received at the specified email address (double opt-in process);
3. successfully registering, which will be confirmed by an email from the Customer Service Office of the Online Store.

3.4. A Customer Account can also be created based on services provided by external entities, e.g., Google Ireland Limited (Google account) or Meta Platforms Ireland (Facebook account).

3.5. The Service Agreement is concluded upon the Customer's receipt of confirmation of registration of the Customer Account sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer has the option, at any time and without giving a reason, to delete the Account (unsubscribe from the Account) by sending a relevant request to the Seller (e.g., using the communication methods described in point 1.3. of the Regulations.

Basket
3.6. The use of the Basket begins when the User adds the first Product to the Basket.

3.7. The Basket is a service provided free of charge for the period during which there are unpurchased Products in the User's Basket. When an order is placed and successfully paid for, the service ends.

3.8. The Customer has the possibility to independently correct the entered data within the "Basket" panel by adding or removing a specific item from the Basket. Deleting a specific item may also automatically delete another item from the Basket due to the direct relationship between the Products. The Basket also allows for the determination and modification of order data, in particular: delivery address, invoice details, delivery method, payment method, adding discount codes.

Newsletter
3.9. The Newsletter service consists of receiving by Users subscribed to it (Service Recipients), who have provided their email address to the Seller (Service Provider), electronically, including via automatic calling systems, commercial information about products and services of the Seller and the Seller's partners, including in particular information about their current offer, promotions, discounts, and marketing campaigns (email marketing).

3.10. The use of the Newsletter service is possible after the User completes the following steps:

1. providing at least their email address in the designated field in the Online Store or checking the appropriate checkbox when placing an Order, in order to receive commercial information through the selected communication channel;
2. accepting the provisions of this Regulations (including additionally by clicking on the activation link sent by the Seller to the email address provided by the Service Recipient) and confirming familiarity with the Privacy Policy. The Service Provider may also provide other methods of accepting the provisions of the Regulations.

3.11. The Newsletter service is provided for an indefinite period.

3.12. The Service Recipient has the possibility, at any time and without giving a reason, to unsubscribe from the Newsletter service, in particular by requesting the cessation of the Newsletter service to the contact details provided in point 1.3. of the Regulations or by clicking on the deactivation link included in the email sent to the Service Recipient as part of the Newsletter service.

3.13. The Seller may terminate the Newsletter service agreement at any time with a one-month notice period for valid reasons, understood as (a closed catalog):

1. changes in the legal regulations governing the provision of electronic services by the Seller affecting the mutual rights and obligations specified in the Newsletter service agreement or changes in the interpretation of the above legal regulations as a result of court decisions, decisions, recommendations or recommendations of competent authorities or bodies;
2. changes in the method of providing services caused solely by technical or technological considerations (in particular updating the technical requirements specified in this Regulations);
3. changes in the scope or provision of services to which the provisions of the Regulations apply, by introducing new, modifying or withdrawing by the Service Provider the functionalities or services covered by the Regulations.

3.14. The Service Provider sends its statement as specified in the above paragraph to the email address or phone number provided by the Service Recipient during registration for the Newsletter service.

3.15. The Seller may terminate the agreement for the provision of the Newsletter service to the Service Recipient after a seven-day notice period or refuse further access to the Newsletter service, as well as may restrict their access to all or part of the content referred to above for valid reasons, i.e., in the event of a blatant violation of this Regulation by the Service Recipient, i.e., in situations where the Service Recipient (closed catalog): uses the Newsletter service in a manner contrary to the provisions of the applicable law and violating the rights of third parties, contrary to the provisions of the Regulations, as well as contrary to accepted customs and principles of social life, in particular provides content of an unlawful nature.

Algorithmic Decision-Making
3.16. Within our Online Store, we do not make any algorithmic decisions regarding the provision of electronic services, posting content, or processing reports, complaints, and other requests.

Complaints about Electronic Services
3.17. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the means of communication indicated in point 1.3 of the Regulations.

3.18. A sample complaint form is available below the content of the Regulations.

3.19. The Seller's response to the complaint shall be made immediately, no later than within 14 days from the date of its submission.

4. CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT

4.1. The information presented in the Online Store constitutes only an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the provisions of the Civil Code.

4.2. The main features of the service, taking into account the subject matter of the service and the method of communication with the User, are specified on the Product Page or in another appropriate manner for the given Product, within the Online Store. If the Product does not have specified characteristics, properties, or functions (e.g., it is an outlet product), the Seller will clearly inform the User about this before placing the Order.

4.3. As part of the development of Products or services available in the Online Store and due to their nature, the Seller may introduce restrictions on the methods of placing Orders for specific Products. In the case of placing several Orders simultaneously, of which at least one is subject to the above-mentioned restriction, this may affect the availability of Order placement methods for the remaining ones as well.

4.4. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order.

Placing Orders
4.5. The Seller enables the User to place an Order through the Online Store in the following way, sequentially:

1. The Customer adds the selected Product (or Products) to the Cart, then proceeds to the order form (purchase path);
2. The User, who is logged in to their Customer Account, confirms in the order form the accuracy of the data necessary to place the Order.
3. The User who does not have a Customer Account must independently fill out the order form to the extent necessary to place the Order. The form must include the following data concerning the Customer: name and surname, address (street, house/apartment number, zip code, city, country), email address, contact phone number, and data concerning the Sales Agreement: place and method of Product delivery, method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company name and tax identification number. In the case of Entrepreneurs – Customers, the Seller may ask for the indication of the entrepreneur's PKD numbers.
4. In any case, providing outdated or untrue data when filling out the order form may prevent the execution of the Order and the conclusion of the Sales Agreement.
5. When filling out the Order form, the Customer must select the method of payment of the Price and specify the method of Product delivery if it is to be shipped.
6. The Customer submits the Order to the Seller (makes an offer). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and familiarization with the Privacy Policy are required.
7. Depending on the chosen method of payment for the Order, the Customer may be redirected to the website of an external payment services provider to make a payment or provide data for purchase on installments or as part of deferred payment.

4.6. In response to the Order, the Seller immediately sends the Customer an automatic message to the email address provided by the Customer for this purpose, confirming receipt of the Order or a message as referred to in point 4.7 letter a.

1. a. confirmation of acceptance of one or several individual offers for Products submitted within the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order regarding the Products indicated in the message); or
2. information about the impossibility of accepting all offers for Products submitted within the Order, e.g., due to lack of payment.

4.8. The Sales Agreement is concluded at the moment of confirming the offer(s) from the Order, i.e., sending an email message to the Customer, as mentioned above, regarding the indicated Products.

4.9. Placing an Order signifies agreement to receive invoices, corrective invoices, and duplicates of these documents in electronic form, to the specified email address. Along with the Order confirmation, the Seller sends the invoice. At the same time, the Customer declares that they will receive the above electronic invoices at the email address provided by them.

4.10. In the event of the impossibility of accepting all or some of the offers submitted within the Order, the Customer Service Department (BOK) will contact the Customer to:

1. inform the Customer about the impossibility of accepting all offers submitted within the Order; or
2. confirm the Customer's intention to fulfill the Order in part, to which the Seller has agreed to accept offers to conclude Sales Agreements. In this case, the Customer may cancel the entire Order (with respect to all offers), which does not affect their right to withdraw from the contract. Canceling the Order by the Customer releases the Seller from the obligation to further execute it. In the event of Order cancellation, the following point applies accordingly.

4.11. In the event of the impossibility of accepting the offer(s) submitted within the Order, the Sales Agreement for the Products indicated by the BOK is not concluded, and the Seller immediately, no later than within 14 days, refunds the payments made by the Customer to the extent that the Sales Agreement was not concluded.

4.12. Regardless, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the email address provided by the Customer, SMS, or by contacting them by phone.

4.13. The Seller strives to ensure the availability of all Products and the execution of the Sales Agreement. In the event of the impossibility of performance in extraordinary or unforeseen circumstances, and in other situations specified by law, appropriate provisions of the Civil Code may apply, including Articles 493-495 of the Civil Code, in particular regarding the obligation to promptly return the performance to the Consumer.

4.14. The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services chosen by the Customer. The Seller may determine a minimum order value threshold for which Product shipment is free at a selected time. The Customer is informed before placing the Order and before concluding the Sales Agreement about the total price with taxes of the Product, as well as the delivery costs and other costs, and when the amount of these fees cannot be determined - about the obligation to pay them.

4.15. Promotional Actions applicable in the Online Store do not combine unless the provisions of the Promotion explicitly state otherwise.

5. METHODS AND PAYMENT TERMS FOR THE PRODUCT

We are flexible - our Store offers various payment methods. Check how you can pay for your Order.

5.1. The Seller provides the Customer with various payment methods for the Order through trusted payment intermediaries:

1. electronic payments (e.g., Przelewy24, Autopay, BLIK, PayPal);
2. payment by debit/credit card;
3. deferred payments (PayPo, mBank Installments);
4. installment payment (mBank Installments);

e. payment on delivery or payment upon receipt of the shipment;

f. traditional bank transfer.

5.2. The currently available payment methods are specified in the Online Store and presented before the Customer places the Order and before concluding the Sales Agreement. The available payment methods may depend on the Customer's chosen method of delivery or the characteristics of the Product. Available payment methods may change when placing multiple Orders simultaneously, especially concerning the Products covered by them.

5.3. In the event of non-receipt of payment by the Seller, the Customer Service Department (BOK) may contact the Customer to remind them of the payment and the abandoned cart, including by sending an email message (transactional email). Failure to make payment within 2 days of placing the Order, followed by an additional 2-day period, will result in the non-acceptance of the Customer's offer submitted within the Order. Until receiving the Order shipment notification, the Customer may also cancel it without consequences by contacting the Seller through the BOK, without affecting their right to withdraw from the contract.

6. COST, METHODS, AND DELIVERY TERMS OF THE PRODUCT

Product delivery is a crucial part of Order fulfillment. We strive to deliver the product to you as quickly as possible.

6.1. Product delivery is carried out through an external company – postal operator (e.g., courier company or company providing pick-up at a point) chosen by the Customer when placing the Order.

6.2. Product delivery to the Customer is chargeable unless the Customer placed an Order with free delivery, after meeting the criteria for free delivery or during the duration of a Promotional Action for free delivery. Currently available delivery costs of the Product are indicated to the Customer before placing the Order and concluding the Sales Agreement.

6.3. Available delivery methods may depend on the Customer's chosen payment method or the characteristics of the Product. Available delivery methods may change when placing multiple Orders simultaneously, especially concerning the Products covered by them.

6.4. We usually execute delivery within 24 hours from the Order confirmation date. The total delivery time of the ordered Product consists of:

1. the time for preparing the Order for shipment by the Seller (up to 3 working days from the date of Order confirmation by the Seller). In the case of ordering multiple Products, the Order will be handed over for delivery after preparing the Product with the longest preparation time;
2. and the time for delivering the Product by the selected courier company or other postal operator. The delivery time by the courier company or postal operator is indicated when placing the Order and depends on the type of ordered Product and the schedules of the courier company or other postal operator.

6.5. In the case of shipping Products outside the territory of the Republic of Poland, their delivery time may be longer than indicated above. In such cases, the Customer will be informed about the planned delivery date.

6.6. In extraordinary situations, the delivery time may be extended, about which the Seller will inform the Customers (e.g., during the sales period, holiday season, unforeseen circumstances like a pandemic outbreak).

6.7. In the event of extending the Order preparation or Product delivery time, the Seller reserves the right to contact the Customer to inform them about the reason for the delays and the new planned delivery date.

6.8. The order processing time may be extended for Products that require customization according to the Customer's order. The Customer will be informed about the shipping date on the Product Card or when placing the Order.

6.9. Upon receiving the shipment with the Product from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product has been delivered intact, without any defects. In case of Product damage by the carrier, a damage report should be drawn up, and the Seller should be informed.

6.10. Courier companies, postal operators, and companies operating Pickup Points have their own regulations regarding the delivery service (including any complaints regarding delivery, the time and method of reporting any shipment damages, and other important issues) – detailed information on this subject is available on the websites of the companies providing delivery. Please familiarize yourself with these terms before choosing the delivery method.

7. OPINIONS POSTED IN THE ONLINE STORE

Our Store, like many other e-commerce entities, collects opinions about Products. We strive to make this process as transparent as possible. We value honest opinions. Therefore, in this part of the Regulations, we explain the rules that apply in our Store during the process of posting opinions and comments.

7.1. All Customer opinions about purchased Products in the Online Store are verified. The Online Store obtains opinions only from individuals who have actually made a purchase.

7.2. After receiving the ordered Products, the Customer may be asked to voluntarily add an opinion about the purchased Product.

7.3. The Customer can add an opinion about the Products using a dedicated link for opinion submission.

7.4. In terms of obtaining opinions, the Seller cooperates with Refericon sp. z o.o. based in Poznań (KRS: 0000668107, NIP: 7831755621, REGON: 36677842800000), which sends the opinion form to the Customer and processes it for opinion acquisition purposes. More information about processing opinions by our partner can be found here: [Link to Refericon website].

7.5. By filling out the opinion form, the Customer agrees to publish the subjective content about the purchased Product and to provide personal data necessary for opinion publication. Depending on the adopted opinion submission mechanism, the Customer may be asked to provide a comment, star rating (e.g., from 1 to 5), or indicate their satisfaction or dissatisfaction with the Product.

7.6. Opinions posted in the Online Store are not sponsored in any way, and their content

7.7. does not affect the terms of future agreements concluded with the Seller.

7.8. The Online Store publishes all opinions, both positive and negative, as long as their content does not violate the Regulations or applicable law.

7.9. In exchange for posting an opinion about the Online Store or Products, the Seller provides a discount code. The discount code is awarded to the authors of all opinions whose content did not violate the law or the Regulations (both positive and negative).

7.10. Opinions posted in the Online Store are subject to verification to determine whether they were submitted by Customers who actually purchased the Product. This verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of persons posting the opinion. Customers who receive an email requesting an opinion are guaranteed to have made a purchase and received the Product.

8. LOYALTY PROGRAM

Here we describe how you can benefit from and how our loyalty program works.

8.1. Customers logged into their Customer Account while adding products to the Cart or those who logged into their Customer Account no later than before placing the Order can participate in the program.

8.2. A Customer who meets the above conditions, after concluding a Sales Agreement and paying the Price, will receive points, which can be used to purchase Products at a reduced Price in subsequent Sales Agreements. The Customer can check the current number of points obtained independently in the Customer Panel tab available after logging into the Customer Account.

8.3. After obtaining the appropriate points threshold within the Loyalty Program for a given Customer Account, a permanent discount will be granted, which will reduce the Price of the Products.

8.4. In the event of withdrawal from the Sales Agreement, cancellation of the Order, or the occurrence of other circumstances obliging the Seller to refund the Price paid by the Customer, the points accrued for concluding a particular Sales Agreement will be deducted from the number of points granted to the Customer so far.

8.5. The points awarded to the Customer expire after 365 days from the date of their acquisition. However, the Customer retains the discount granted after exceeding the appropriate points threshold within the Loyalty Program.

8.6. Detailed conditions of the Loyalty Program, including information on the exact method of point accrual, are available in the Loyalty Program tab on the Online Store's website.

9. PRODUCT COMPLAINT

We pay great attention to the quality of our products. However, if you have any objections to the purchased goods - check how to easily file a complaint with us.

9.1. The Customer, being a Consumer as well as a Business Consumer, is entitled to file a complaint about the purchased Product.

9.2. The Seller is responsible for the conformity of the performance with the contract, in particular, it is obliged to deliver the Product to the Customer without defects and in accordance with the concluded Sales Agreement. The Seller is not liable for the lack of conformity of the Product with the Agreement to the extent specified in Art. 43b para. 2 or 3 of the Consumer Rights Act if the Consumer has been clearly informed that a particular feature of the Product deviates from the requirements of conformity with the Agreement and at the latest at the time of conclusion of the Sales Agreement clearly and separately accepted its characteristics.

9.3. The Seller is responsible for the lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that time, unless the Product's shelf life is longer.

9.4. A complaint can be submitted by the Customer in any form. We encourage you to file a complaint using the communication forms available in point 1.3 of the Regulations.

9.5. In the event of a lack of conformity of the Product with the Agreement, the rights specified in Chapter 5A of the Consumer Rights Act apply to the Consumer and Business Consumer (hereinafter: lack of conformity of the goods with the contract).

9.6. In the event of a lack of conformity of the goods with the contract, the Consumer may demand:

1. its repair,
2. or exchange.

The Seller may exchange the goods when the Consumer requests repair, or the Seller may repair the goods when the Consumer requests exchange if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

1. is impossible
2. or would require excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract. The Seller will, at their own expense, repair or replace the goods within a reasonable time from the moment the Seller was informed by the Consumer of the non-conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller will collect the goods at their own expense.

9.7. The Consumer also has the right to submit a statement of price reduction or withdrawal from the Sales Agreement when:

1. The Seller refuses to bring the goods into conformity with the contract;
2. The Seller fails to bring the goods into conformity with the contract;
3. The lack of conformity of the goods with the contract still exists even though the Seller has attempted to bring the goods into conformity with the contract;
4. The lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior request for repair or replacement of the goods;
5. The Seller's statements or circumstances clearly indicate that the Seller will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.

9.8. In the event of the Consumer submitting a statement of price reduction, the amounts due as a result of exercising this right will be refunded to the Customer no later than within 14 days from the date of receipt by the Seller of the Customer's statement of price reduction. The refund will be made using the same payment method that the Customer used when paying for the goods, unless the Customer expressly agrees to a different refund method.

9.9. In the event of the Consumer exercising the right to withdraw from the agreement in the situations referred to in Article 43e (1) of the Consumer Rights Act, the Customer shall return the goods to the Seller immediately. All costs associated with returning the goods under the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days from the date of receipt of the goods or evidence of their return.

9.10. The Seller is liable for the lack of conformity of the goods with the contract existing at the time of its delivery and revealed within 2 years from that time. Claims of the Customer due to the lack of conformity of the goods with the contract expire after 6 years from the date of discovering the lack of conformity of the goods with the contract. The end of the limitation period falls on the last day of the calendar year.

9.11. It is recommended that the Customer provide the following information in the complaint description:

1. (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request for the method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (name, address for correspondence, telephone number, email address) - this will facilitate and expedite the consideration of the complaint by the Seller. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

9.12. The Seller shall respond to the Customer's complaint promptly, no later than within 14 days from the date of its receipt. Otherwise, it is considered that the complaint has been accepted by the Seller.

10. OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM ENFORCEMENT, AND ACCESS RULES TO THESE PROCEDURES

We assume that in case of disagreement with the Customer, it is worth discussing and seeking mutual agreement amicably. See how we can resolve the dispute.

10.1. The use of out-of-court methods of complaint resolution and claim enforcement is voluntary. The provisions below are for informational purposes only and do not constitute an obligation for the Seller to use out-of-court methods of dispute resolution. The Seller's statement of consent or refusal to participate in proceedings concerning out-of-court resolution of consumer disputes is made by the Seller on paper or another durable medium if, as a result of the complaint submitted by the Consumer, the dispute has not been resolved.

10.2. The rules for conducting proceedings concerning out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this regard are specified separately in the provisions of law (in particular in the Act of 23 September 2016 on out-of-court resolution of consumer disputes) or in regulations applied by relevant entities responsible for consumer dispute resolution. Detailed information on the possibility for the Customer, who is a Consumer, to use out-of-court methods of complaint resolution and claim enforcement, as well as the access rules to these procedures, may be available at the headquarters and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and in particular also at the following internet address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings concerning out-of-court resolution of consumer disputes.

10.3. The Customer who is a Consumer has the following exemplary possibilities to use out-of-court methods of complaint resolution and claim enforcement:

1. The Customer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection, with a request to settle a dispute arising from the concluded Sales Agreement.
2. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, the Consumer Association of Poland).
3. At http://ec.europa.eu/consumers/odr, the European Commission provides a platform for online dispute resolution. The Seller currently does not participate in this voluntary alternative dispute resolution procedure.

11. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (RETURNS)

11.1.

We understand that sometimes consumers may want to exercise their statutory right of withdrawal. We fully understand that. Check how quickly and without any problems you can withdraw from the distance contract concluded with us.

11.1. The Customer, who is a Consumer and has concluded a distance contract or a contract concluded outside the business premises, may withdraw from it without giving any reason and without incurring any costs other than those provided for by law, within 30 days from the date of taking possession of the purchased Product. The regulations of this point of the Regulations also apply to the Entrepreneur - Consumer, who declares that he/she is exercising the right to withdraw from the contract under the Act of 30 May 2014 on consumer rights, provided that the Entrepreneur - Consumer must submit a statement as referred to in this point within 14 days from the date of taking possession of the purchased Product.

11.2. To meet the deadline, it is sufficient for the Consumer or the Entrepreneur - Consumer to submit a statement to the Seller before the expiry of the deadline. The Consumer or the Entrepreneur - Consumer may submit any clear statement informing of their withdrawal from the Sales Agreement.

11.4. The Consumer and the Entrepreneur - Consumer shall bear the cost of returning the Product (the cost of returning the item to the Seller).

11.5. The period for withdrawal from the Sales Agreement begins from the date of taking possession of the products by the Consumer, the Entrepreneur - Consumer, or a third party designated by them other than the carrier (authorized representative), and in the case of a Sales Agreement covering multiple products that are delivered separately, in batches, or in parts – from the date of taking possession of the last product, batch, or part.

11.6. The Consumer and the Entrepreneur - Consumer are obliged to return the Product to the Seller immediately, no later than within 14 days from the date of withdrawal from the Sales Agreement. To meet the deadline, it is sufficient to return the product before its expiry. The Consumer may return the product to the address: i-coucou, ul. Wejherowska 5D, 84-100 Puck, Poland

11.7. The Consumer and the Entrepreneur - Consumer should ensure that the returned product is properly secured to prevent damage during transportation.

11.8. In the event of effective withdrawal from a distance contract, the contract is considered not concluded.

11.9. The Seller is obliged to reimburse the Consumer for all payments made by them, including the cost of delivering the product, immediately but no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur's statement of withdrawal from the contract, unless the Seller agrees to a different method of refund that does not incur any costs for the Consumer.

11.10. In the event of the Consumer or the Entrepreneur - Consumer exercising the statutory right of withdrawal, the Seller shall make the refund using the same payment method used by the Consumer, unless expressly agreed otherwise, which does not involve any costs for them.

11.11. In the event of the Consumer or the Entrepreneur - Consumer exercising the right of withdrawal, the Consumer or the Entrepreneur - Consumer shall be liable for any decrease in the value of the product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product or due to improper care of the product or improper packaging of the product when returning it to the Seller. The liability of the Consumer or the Entrepreneur - Consumer may include, in particular, the inability to resell the product as a full-value product, the costs of re-labeling and securing the product, as well as the costs of restoring the Product to a condition enabling its resale within the Online Store, including the costs of examining the product by a specialist and the costs of removing defects identified as a result of such examination (to the extent that these defects result from the Consumer's use of the product in a manner exceeding what is necessary to establish its nature, characteristics, and functioning).

11.12. The statutory right of withdrawal does not apply in the following circumstances:

1. The Consumer in the event of exceeding the 30-day deadline (the Entrepreneur-Consumer in the event of exceeding the 14-day deadline) to inform the Seller of the intention to withdraw from the sales agreement;
2. in situations referred to in Art. 38 of the Consumer Rights Act.

 

12. INTELLECTUAL PROPERTY RIGHTS

12.1.

In this section, we indicate the intellectual property rights we protect on our website and the rules you must follow.

12.1. All rights to the Online Store, including but not limited to the proprietary copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller belong to the Seller, and their use may only take place in accordance with the Regulations.

12.2. It is prohibited to copy, reproduce, modify, duplicate, or distribute any part of the Online Store, Service, or its elements without the prior written consent of the Seller, except where expressly permitted by applicable law and these Regulations. The Seller may take steps, including legal action, to protect its own interests and the Customers of the Online Store.

12.3. The rights to use, copy, and distribute data available on the website are subject to the provisions of the Copyright and Related Rights Act.

12.4. The name and logo of the online store are additionally protected as a registered trademark by the Polish Patent Office under registration number: R.367155.

12.5. The use of data from the Online Store for commercial purposes may take place after prior notification to the Seller and obtaining written consent from them.

 

13. PERSONAL DATA PROTECTION

13.1.

Check out how we handle your personal data.

13.1. The principles of personal data protection are defined in the "Privacy Policy" document.

13.2. The rules for the use of cookies on the Website are specified in the "Cookie Policy" document.

 

14. PROVISIONS REGARDING CUSTOMERS WHO ARE NOT CONSUMERS

14.1.

If you make purchases in our store and you are not a consumer - this part of the regulations is addressed to you.

14.1. This point of the Regulations and the provisions contained therein apply exclusively to Customers who are not Consumers and to Entrepreneur-Consumers.

14.2. Upon delivery of the Product by the Seller to the carrier, the benefits and burdens associated with the Product as well as the risk of accidental loss or damage to the Product pass to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for any loss, reduction, or damage to the Product arising from the time it is handed over for transport until it is handed over to the Customer, as well as for any delay in the delivery of the shipment.

14.3. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty for the Product to a Customer who is not a Consumer is excluded.

14.4. Neither the Seller nor its employees, authorized representatives, or agents shall be liable to the Customer, its subcontractors, employees, authorized representatives, and/or agents for any damages, including loss of profits, unless the damage was intentionally caused by them.

14.5. In any case of establishing the liability of the Seller, its employees, authorized representatives, and/or agents, this liability towards the Customer who is not a Consumer, regardless of its legal basis, is limited - both within a single claim, as well as for all claims in total - to the amount of the Price paid and delivery costs under the last Sales Agreement, and covers only the actually incurred damage.

14.6. Any disputes arising between the Seller and the Customer who is not a Consumer shall be subject to the jurisdiction of the court having jurisdiction over the Seller's registered office.

14.7. In relation to Customers who are not Consumers, the Seller may amend the Regulations at any time based on the universally applicable provisions of law.

 

15. CONTENT LIMITATION AND MODERATION MECHANISMS BY CUSTOMERS

15.1.

In accordance with the DSA regulations and other regulations of the absolutely binding law, we describe below the rules for posting Content and their moderation on our site.

15.1. Content posted on our website must not violate the law or the provisions of the Regulations.

15.2. It is also prohibited through our website:

1. Advertising activities competing with the Seller;
2. Providing information about activities, promotions, promoting products or collections, without prior consent from the Seller;
3. Publishing content containing words considered vulgar, inciting hatred, or any form of violence;
4. Publishing content infringing on the personal rights of natural or legal persons, including the Seller;
5. Publishing content contrary to the principles of etiquette;
6. Publishing content duplicating content posted by the Seller, Customers, or Users;
7. Publishing content containing links, references to other websites, or computer programs;
8. Publishing content aimed at changing the code of the page or seeking unauthorized access to its elements.

15.3. In the event of a breach of the above rules for posting content on the site, the Seller reserves the right to moderate it, including its removal.

15.4. The assessment of content by the Seller is done objectively and proportionally, with respect for the provisions of the law. Any content moderation is carried out with respect for the fundamental values contained in the Charter of Fundamental Rights, especially freedom of expression, freedom, and pluralism.

15.5. Content assessment and moderation are not done automatically. Each moderation is the responsibility of a designated employee of the Seller.

15.6. In the event of content moderation, the Seller will notify the person posting it of the moderation if they have contact details that allow it (e.g., email address).

15.7. Every author of moderated content has the right to appeal the Seller's decision regarding the moderation made. To do this, the author should respond to the message informing them of the content moderation or send their appeal to the contact details indicated in point 1.3. of the Regulations.

 

16. MECHANISMS FOR REPORTING ILLEGAL CONTENT AND THE PROCESS OF HANDLING THEM

16.1.

Anyone visiting our website can report illegal content they notice on it. Below, we describe how to make such a report and how we handle it.

16.1. If you find content on our site that you, as a User or Customer, consider illegal, you can report it using the contact form.

16.2. In the report, we suggest indicating:

1. Why you believe the content is illegal;
2. Indicating the location of the illegal content by describing its location on the site or providing the appropriate URL or page address under which the illegal content is located;
3. The full name or name and email address of the reporting person, except for reports concerning the sexual abuse of children, child sexual exploitation, child pornography, soliciting children for sexual purposes, or related offenses;
4. A statement that the report is made in good faith and that the information contained in it is complete and correct.

16.3. If the report contains electronic contact details, the Seller will promptly send a confirmation of receipt of the report.

16.4. After reviewing the report, if it contains electronic contact details, the Seller will inform the reporting entity of the outcome and indicate any possible means of appeal.

 

17. FINAL PROVISIONS

17.1. The Regulations version 2.0. shall enter into force on 11.03.2024.

17.3. Matters not regulated by these Regulations shall be governed by the provisions of the universally applicable law.

17.4. Unless the absolutely binding provisions of law provide otherwise, the law applicable to the resolution of any disputes arising under these Regulations shall be Polish law.

17.5. If the regulations of the absolutely binding law of the country of habitual residence of the Customer provide more favorable conditions for them than the provisions of Polish law and the provisions of these Regulations, the regulations of the country of habitual residence of the Customer shall apply.

17.6. The content of these Regulations may change if the Seller modifies the manner or scope of its business activities or as a result of legal changes requiring the adaptation of the Regulations to the universally applicable law. The Online Store will inform Users about any changes by posting information on the Online Store's website, and for Users with active Customer Accounts - by email. Each person who receives the above message will be able to submit a statement of termination of contracts for the provision of electronic services (within a period not exceeding 14 days from the date of receiving the message) based on these Regulations. Orders placed before the changes to the Regulations come into force are subject to the provisions of the Regulations in force at the time of placing the Order.

 

Previous versions of the Regulations:

Regulations 1.0

Regulations 1.0 valid until 20.03.2024.

Links to forms:

Complaint form

Withdrawal form