The entity providing online payment services is Blue Media S.A. The buyer can choose the following payment methods: A. Traditional transfer to the bank account provided in the "Payment methods" tab B. Cash on delivery C. Payment by immediate transfer D. Payment via the Przelewy24 application E. Payment via the PayPal application F. Payment via the PayPo application G. BLIK payments H. Payment via mBank Raty I. Cash (applies to personal pickups from the main warehouse: ul. Wejherowska 5D, 84-100 Puck) J. Payment cards*: Visa Visa Electron Mastercard MasterCard Electronic Maestro" *If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will refund the amount to the bank account assigned to the Ordering Party's payment card. 6. Right to withdraw from the contract A customer who has concluded a Sales Agreement with the Online Store has the right to withdraw from the contract within 14 days from the delivery of the purchased product without giving a reason. This deadline for a Customer who is a Consumer or Quasi-Consumer is extended by the Seller to 30 days. 6.1. Informing the seller about the intention to return the product should be done by submitting a written declaration of the intention to return the product and sending it electronically to the e-mail address email@example.com. Immediately after receiving the form, the Seller will inform the buyer about this fact. 6.2. The customer bears the shipping costs associated with returning the product. Accepted shipping method is courier selected by the buyer, unless the Customer agrees with the Seller a different form of delivery of the returned product. 6.3. The return should be made immediately, after arranging the shipping date with the seller 6.4. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. 6.5. The Seller will immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, refund the all payments made by him, including the costs of delivery of the goods, and if the Consumer has chosen a delivery method other than the cheapest regular delivery method offered by the Seller, the Seller will not refund the additional costs to the Consumer in accordance with Art. 33 Consumer Law. 7. Warranty 7.1. The Seller provides the Customer who is a Consumer or Quasi-Consumer with a 12 months warranty for the purchased goods. The warranty period begins at the moment of concluding the Sales Agreement 7.2. The warranty covers all elements of the product. 7.3. The warranty does not cover liability for damage caused by improper use or improper maintenance of the product. 7.4. During the warranty period, the Buyer is entitled to request that the goods be repaired if possible, replaced with non-defective goods, or returned to the Seller, who is obliged to refund the equivalent of the price of the goods, deducting shipping costs. 7.5. To use the warranty, you must prepare a written statement presenting detailed reasons for the complaint about the product, the form of compensation, shipping address, contact telephone number and account number to which the compensation should be sent, and then follow the steps described in the Returns and complaints tab. 7.6 Within 14 days of receiving the complained product, we will inform you by e-mail or telephone about the result of the complaint procedure. 8. Non-compliance of the goods with the contract 8.1 The Seller is liable to the Customer who is a Consumer under the terms set out in applicable law if the Product is not consistent with the contract. 8.2 The above-mentioned liability of the Seller towards the Customer is hereby excluded. A Customer who is not a Consumer or Quasi-Consumer. 9. Complaint 9.1 If the Product does not comply with the Agreement, the Consumer has the right to submit a complaint within 1 year from the date of delivery of the Product. 9.2 Filing a complaint should include its description and a document confirming the purchase of the Product in question (copy of the invoice, confirmation of transfer from the bank account, etc.). The Seller is obliged to respond to the Consumer's complaint within 14 days from the date of its receipt. 9.3 If the Seller does not respond to the above-mentioned complaint. deadline, it is considered that he accepted the complaint. 9.4 The Seller delivers the response to the complaint to the Consumer on paper or another durable medium. 9.5 If the Consumer's complaint is accepted, the Seller, at his own expense, will repair or replace the complained Goods with a full-value one or - if replacement is not possible - refund the amount equivalent to the amount paid by the Consumer for the complained Product together with the costs associated with returning the price of the complained Product. The exchange or refund will be made within 14 days from the date of acceptance of the complaint. 9.6 All disputes between the Seller and the Consumer or Quasi-Consumer will be resolved by the competent common courts of the Republic of Poland, subject to the cases described in the following sections. 9/7 – 9/9. 9.7 The Seller informs that it is possible for the Consumer or Quasi-Consumer to use extrajudicial methods of dealing with complaints and pursuing claims, including in particular: a) before permanent consumer arbitration courts operating at the provincial inspectorates of the Trade Inspection, e.g. before the Permanent Consumer Arbitration Court at the Provincial Inspector of the Trade Inspection in Warsaw. Information on how to access the above-mentioned mode and procedures for resolving disputes, the Consumer can find on the website: www.uokik.gov.pl, in the "Consumers" tab - "Amicable resolution of consumer disputes" or on the website: www.prawakonsumenta.uokik.gov.pl. b) through voluntary mediation, conducted by the provincial inspectorates of the Trade Inspection and their local branches, where the role of the mediator in the dispute is played by an employee of the above-mentioned. an inspectorate that maintains the principles of impartiality and reliability, with the task of, among others, propose available ways to resolve the dispute; mediation takes place with the participation of both parties, directly at the headquarters of the above-mentioned company. inspectorate or at the Seller's headquarters. Information on how to access the above-mentioned mode and its procedures can be found on the website: www.uokik.gov.pl, in the "Consumers" tab - "Amicable resolution of consumer disputes" or on the website: www.prawakonsumenta.uokik.gov.pl. 9.8 In addition, the Consumer or Quasi-Consumer may ask for help from the district consumer ombudsman - they are located at district offices or city offices, they provide substantive support, including free legal assistance, to consumers; more information can be found at: www.uokik.gov.pl, in the "Consumers" tab - "Amicable resolution of consumer disputes" or at www.prawakonsumenta.uokik.gov.pl. 9.9 The Consumer or Quasi-Consumer may also submit the dispute to resolution via the EU online platform ODR (Online Dispute Resolution), on website: https://ec.europa.eu/consumers/odr/. 9/10. A complaint should be submitted: 1. by e-mail to the address: firstname.lastname@example.org 2. or by traditional mail to the following address: AMH Sp. z o. o., Wejherowska 3/15, 84-100 Puck 10. Warranty for Consumers who concluded a purchase and sale agreement with the Seller before January 1, 2023 (this chapter applies only to them) 10.1 The provisions on warranty are regulated in the Act of April 23, 1964 - Civil Code.10.2 Pursuant to the above-mentioned regulations towards the Consumer described in point 10, the Seller is liable if the goods have a defect, understood as a physical or legal defect. The Seller bears the above-mentioned liability if the defect is discovered within two years from the date of delivery of the goods.10.3 The above-described Consumer has the following rights: 1. repair of goods; 2. exchange of goods; 3. lowering the price of the goods; 4. withdrawal from the contract. 10.4 If the consumer has chosen to have the item repaired or replaced, the Seller may refuse to meet this request provided that the option indicated by the consumer would be impossible to implement or would require excessive costs. In this situation, the consumer may change his choice - instead of repairing the product, request its replacement and vice versa. The seller must replace or repair the goods within a reasonable time and without undue inconvenience to the consumer. 10.5 If the consumer has chosen to reduce the price or withdraw from the contract, the Seller may not recognize these requests and instead offer repair or replacement. The consumer has the right to change the Seller's proposal (from replacement to repair or vice versa), unless the option indicated by the consumer would be impossible to implement or would require excessive costs. 10.6 The Seller has no right to refuse the Consumer a price reduction or withdrawal from the contract if he has not fulfilled his obligations at the first request submitted by the consumer as part of the first complaint, or it is the second or subsequent complaint for a given product. It does not matter whether it is the same or a different defect. 10.7 The Seller should respond to the Consumer's complaint within 14 days; if he fails to do so, it is assumed that he accepted the complaint in accordance with the Consumer's request. 11. Electronic Services in the Online Store 10.1. Account - to activate the account, it is necessary to complete three steps: (1) Complete the Registration Form, (2) click the "Create an account" box, (3) confirm the registration by clicking on the confirmation link sent automatically to the e-mail address. In the Registration Form, it is necessary to provide the following consumer data: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and setting a password. 10.2 Newsletter - activation of the Newsletter service takes place after providing the e-mail address in the "Newsletter" section to which subsequent editions of the Newsletter are to be sent and clicking "Subscribe" and confirming the willingness to receive the above-mentioned. services by clicking on the activation link sent automatically from the Online Store to the provided e-mail address. 10.3 Order form – the use of the order form begins when the Customer adds the first product to the Cart. Placing an order requires the Customer to take the following steps: (1) clicking "Order", (2) completing the Order Form (3) after completing the Order Form, clicking the "Confirm purchase" box. Placing an order via the Order Form requires the Customer to provide the following data regarding the Customer: name and surname, address (street, house/apartment number, city, postal code, country), e-mail address, contact telephone number and data regarding the Sales Agreement: type and quantity of Products, place and method of delivery of the Products, method of payment. 10.4 All Electronic Services provided by the Seller: Account, Newsletter and Order Form are free of charge, in addition: 1. Electronic Account and Newsletter services are provided for an indefinite period of time. The Customer has the right to resign from them at any time and without giving a reason by deleting the Account (Resignation from the Account) or unsubscribing from the Newsletter (Resignation from the Newsletter) by sending an appropriate request to the Seller via e-mail to the following address: zespol@i-cc. pl 2. The Order Form service is one-time and ends when the Order is placed via it or when the Consumer stops placing Orders via it. 11. Personal data in the Online Store 11.1. The administrator of personal data of Customers/Consumers collected via the Online Store is the Seller. 11.2. Customers' personal data in the Online Store are collected by the administrator via the Online Store, in accordance with the Customer's will, in order to implement the Sales Agreement. 11.3. Placing an order constitutes the Customer's consent to the processing of his personal data in order to complete the order. 11.4. The Customer subscribes to the Newsletter in accordance with the procedure indicated in point. 8.2 of the Regulations constitutes the Customer's consent to the processing of his personal data for the purpose of providing the Newsletter Electronic Service. 11.5 Possible recipients of personal data of Online Store Customers: 1. The Seller provides the collected personal data of the Customer to the selected carrier or intermediary carrying out shipments at the request of the Seller. 2. The Seller provides the Customer's personal data to a selected company providing accounting services and a selected company issuing invoices/sales bills. 11.6. Personal data in the online store are processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data on the free movement of such data and repealing Directive 95/46/ EC (“GDPR”).